Help & support
To log on to CommBiz for the first time, you'll need your log on ID and temporary password.
You’ll have received these via SMS and email, in the mail as two separate letters, or from your Service Administrator.
If you cannot locate your log on details, please speak to your Service Administrator or contact the CommBiz Helpdesk 13 23 39.
Go to CommBiz , enter your log on ID and temporary password.
Next, you’ll be guided through a few quick steps to set up your CommBiz profile.
1. Change your password and enter your email address.
2. Set four security questions – Select a question, populate your answer and click Add. Once you've added four questions, click Next.
If you forget your password, you'll need to go to the CommBiz log on screen, click Forgot your password? and follow the steps to reset it.
3. If you’ve received a security token, click Activate now and follow the prompts . Otherwise click Next to skip this step.
4. Click Change to choose a new log on ID that's easier to remember or click Finish to skip this step.
To access secure features on CommBiz, like making changes to a Service or authorising a transaction, two factor-authentication is required.
CommBiz eToken generates a one-time password for you to enter in addition to your log on ID and password. You’ll receive an email or your Service Administrator will let you know if you need eToken.
Before you can download the CommBiz app and activate your eToken, you need to verify your identity with the Bank.
1. Configure the Date and time settings on your mobile device to Automatic. You can usually do this by selecting ‘Settings’, ‘General’, ‘Date and time’ on iOS and Android phones.
2. Download the CommBiz app from the App Store (iOS) or Play Store (Android).
3. Open the app and follow the prompts to register the app and Activate CommBiz eToken now (step 4). You’ll need to enter your four digit PIN to Generate token password each time you need one.
If you don’t see step 4, and haven’t activated eToken on any other device, eToken is not set up on your CommBiz Service. You may receive a security token in the mail, or your Service Administrator can call the CommBiz Helpdesk on 13 2339 to set up eToken on your Service.
To access secure features on CommBiz, like making changes to a Service or authorising a transaction, two factor-authentication is required.
A CommBiz security token generates a one-time password for you to enter in addition to your log on ID and password
1. Log on to My Security Centre using your CommBiz credentials..
2. Click Activate token.
3. Enter the 10-digit serial number on the back of your token
4. Click Activate token.
Note: You can only have an eToken or a physical token at one time.
Your NetLock USB device will secure your connection to CommBiz every time you log on. It’s specific to you and cannot be shared with others.
NetLock can be used on Microsoft and Mac operating systems only.
1. Write down the serial number on the back of your NetLock USB device and insert your device into a USB port on your computer.
2. Find and open the NetLock drive using File Explorer (Microsoft) or Finder (Apple). Double click the CommBank logo (NetLock.exe, NetLock, NetLock.app).
3. Log on to My Security Centre using your CommBiz credentials.
4. Enter your 9 digit serial number and click Activate. Log on to CommBiz.
If you’re a Service Administrator, you might like to:
Or as a new user, you might like to:
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This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our terms and conditions.
