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Log on

You’ll receive your log on ID and temporary password via SMS and email; in the mail; or from your Administrator.

If you can't find your log on details, ask your Administrator or call 13 2339.

Go to commbiz.com.au, enter your log on ID and temporary password. To set up your profile:

  • Change your password and enter your email address
  • Set four security questions
  • If you’ve received a security token, select Activate now and follow the prompts. If not, select Next
  • Select Change to choose a log on ID that's easier to remember, or Finish to skip this step

    Watch Getting started with CommBiz

Set up Multi-Factor Authentication (MFA)

To access certain features in CommBiz, you'll need two factor-authentication like an eToken.

eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or an Administrator will let you know if you need eToken.

Before you can download the CommBiz Mobile app and activate your eToken, you'll need to verify your identity with us.

  1. Download the CommBiz app from the App Store (iOS) or Play Store (Android)
  2. Open the app and follow the prompts to register and activate your CommBiz Mobile app with eToken

Speak with your Administrator if you receive an error when first logging into the CommBiz Mobile app, as this may mean your service isn't enabled for CommBiz Mobile. 

More about eTokens

To access certain features in CommBiz, you'll need to use Multi-Factor Authentication. 

If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

  1. Log on to CommBiz and go to My Security Centre on the bottom right under Quick Links
  2. Select Activate token
  3. Enter the 10-digit serial number on the back of your token
  4. Select Activate token

Note: You can either have an eToken or a physical token. 

More about security tokens

Set up Multi-Factor Authentication (MFA)1

To access certain features in CommBiz, you'll need two factor-authentication like an eToken.

eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or an Administrator will let you know if you need eToken.

Before you can download the CommBiz Mobile app and activate your eToken, you'll need to verify your identity with us.

  1. Download the CommBiz app from the App Store (iOS) or Play Store (Android)
  2. Open the app and follow the prompts to register and activate your CommBiz Mobile app with eToken

Speak with your Administrator if you receive an error when first logging into the CommBiz Mobile app, as this may mean your service isn't enabled for CommBiz Mobile. 

More about eTokens

To access certain features in CommBiz, you'll need to use Multi-Factor Authentication. 

If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

  1. Go to Profile, then select Security centre
  2. Select Activate token
  3. Enter the 10-digit serial number on the back of your token
  4. Select Activate token

Note: You can either have an eToken or a physical token. 

More about security tokens

View accounts & statements
 

Good to know

If a statement isn't appearing, check with your account owner. It might not be online enabled or you need to update the statement frequency.

Learn how to make a payment


Keep track of payments by going to the Transaction Status List page.

Import a payment file

Good to know

You can create payment templates to save time on tasks like payroll or supplier invoicing.

Download reports

  1. Go to Payments, then Transaction Group Status List
  2. Search for the payment
  3. Select CSV Extended for the export format, then Export

Keep track of CommBiz payments or learn about payment status definitions

Download reports1

  1. Go to Payments
  2. Search and filter for the payment, then select the Description or Transaction ID to view payment details
  3. Select from the export options in the top right of the payment details screen

Keep track of CommBiz payments or learn about payment status definitions

Get started as an Administrator

Learn more

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.