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Log on

  • You’ll receive your log on ID and temporary password via SMS and email; in the mail; or from your Administrator.

    Can't find your log on details? Ask your Administrator or call 13 2339.

  • Go to commbiz.com.au, enter your log on ID and temporary password. To set up your profile:

    • Change your password and enter your email address
    • Set four security questions
    • If you’ve received a security token, select Activate now and follow the prompts. Otherwise, select Next
    • Select Change to choose a log on ID that's easier to remember, or Finish to skip this step.

Activate eToken

  • To access certain features in CommBiz, you'll need two factor-authentication like an eToken.

    eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or an Administrator will let you know if you need eToken.

    Before you can download the CommBiz app and activate your eToken, you'll need to verify your identity with us.

    1. Configure the date and time settings on your mobile device to Automatic. You can usually do this by selecting Settings, General, Date and time on iOS and Android phones.
    2. Download the CommBiz app from the App Store (iOS) or Play Store (Android).
    3. Open the app and follow the prompts to register and activate your eToken. You’ll need to enter your four-digit PIN to generate a token password.

    If you're not given the option to activate eToken (and haven’t activated eToken on any other device), this means eToken is not set up on your service. An Administrator can call 13 2339 to set this up. You may receive a security token in the mail.

Activate physical token

  • If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:

    1. Log on to CommBiz and go to My Security Centre on the bottom right
    2. Select Activate token
    3. Enter the 10-digit serial number on the back of your token
    4. Select Activate token

    Note: You can either have an eToken or a physical token (one user ID can't have both).

Are you an Administrator?

Learn some of the key tasks you'll need to complete.

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Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our terms and conditions.