Help & support
You’ll receive your log on ID and temporary password via SMS and email; in the mail; or from your Administrator.
If you can't find your log on details, ask your Administrator or call 13 2339.
Go to commbiz.com.au, enter your log on ID and temporary password. To set up your profile:
To access certain features in CommBiz, you'll need two factor-authentication like an eToken.
eToken generates a one-time password for you to enter, along with your log on ID and password. You’ll receive an email or an Administrator will let you know if you need eToken.
Before you can download the CommBiz Mobile app and activate your eToken, you'll need to verify your identity with us.
Speak with your Administrator if you receive an error when first logging into the CommBiz Mobile app, as this may mean your service isn't enabled for CommBiz Mobile.
To access certain features in CommBiz, you'll need two-factor authentication.
If you're not eligible for eToken, you can use a physical token. This generates a one-time password for you to enter, along with your log on ID and password. To activate your physical token:
Note: You can either have an eToken or a physical token.
To view account balances:
Statements you can view in CommBiz include:
If a statement isn't appearing, check with your account owner. It might not be online enabled or you need to update the statement frequency.
Keep track of payments by going to the Transaction Status List page.
You can create payment templates to save time on tasks like payroll or supplier invoicing.
Keep track of CommBiz payments or learn about payment status definitions
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