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There are now significant restrictions on who can enter Australia. See the Department of Home Affairs website for more information.
In most cases, if you are allowed to enter Australia, you must undertake a mandatory 14-day quarantine at designated facilities in your port of arrival. If you get an exemption from quarantine, please do not come into a branch for at least 14 days from your arrival in the country.
If you have already opened an account and deposited money into it, but have not been identified, you will not be able to withdraw any money from the account during this time. Please do not come into a branch until your self-isolation period is complete.
We are aware of the impact this will have on some of our customers and we are doing everything we can to try and minimise this. We will continue to update this page as the situation changes – but if you have specific queries you can contact our International team on iprb@cba.com.au or by calling +61 (0)2 8055 4145. You can find other ways that we can help customers on our dedicated coronavirus page – commbank.com.au/coronavirus
If your arrival into Australia has been delayed or cancelled we’re here to help. Please see below answers to some questions you may have about the impact to your Australian Banking (available in English and Simplified Chinese):
Bank on the go with Australia’s #1 banking app2
CommBank app and NetBank backed by our 100% security guarantee3
Living and working
Relocating? Find tips on living and working in Australia and information about the bank accounts Australians are using every day.
International students
Moving to Australia to study? Find tips and information to help you quickly settle into your new life at university, giving you more time for the fun stuff. Plus, see which bank account is right for you.
Recently arrived in Australia?
Settle into your new country quickly – find all the information you need to know if you have just moved to Australia.
Moving countries and moving banks is always a big step. Find out more about banking in Australia and explore our migrant bank accounts designed for new arrivals.
Moving to Australia? Then this interactive 360° Virtual Reality video is for you. We’ll virtually transport you to Australia so you can experience a CommBank branch and various Australian sights before you’ve even left home.
Use our budget planner calculator to help you budget for life in your new country.
Make moving to Australia easier with our moving to Australia checklist.
Sending money overseas? CommBank can make transferring money overseas fast, simple and secure.
1 ASX 200 list Australia’s primary stock market index; "ASX 200 List (1 May 2019)"; The Commonwealth Bank of Australia Annual Report 2018
2 The Forrester Digital Experience ReviewTM: Australian Mobile Banking Apps, Q3, 2020. Forrester Research does not endorse any company included in any Digital Experience ReviewTM report.
Accountholders will not be able to withdraw their funds or have full access to the CommBank app and Netbank until they have arrived in Australia and have been appropriately identified at a CBA branch. Full terms and conditions of the CommBank app are available on the app. The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. Find out about the minimum operating system requirements on the CommBank app page. NetBank access with NetCode SMS is required.
3 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more.
Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.
The advice on this website has been prepared without considering your objectives, financial situation or needs. Because of that, you should, before acting on the advice, consider its appropriateness to your circumstances. Please view our Financial Services Guide (PDF 68KB). Full terms and conditions for the transaction and savings accounts (PDF 660KB) mentioned and Electronic Banking are available here or from any branch of the Commonwealth Bank.
