Help & support
From 16 February 2024, NetLock USB devices will no longer be issued to new or existing users (including as replacement devices).
Commencing February 2024, we will also be progressively discontinuing NetLock for existing CommBiz users. We will notify existing NetLock users (and/or associated Service Contacts and Administrators) of the changes, including the date when NetLock will be discontinued for them.
Once you know that your NetLock USB device has been disabled, simply eject your NetLock USB device and log on directly through www.commbiz.com.au in the future. Should you wish to dispose of your NetLock USB device in an environmentally friendly way, you can refer to your local e-waste scheme.
Note: NetLock USB devices do not contain any personal data.
Once you know that your NetLock USB device has been disabled, simply eject your NetLock USB device and log on directly through www.commbiz.com.au in the future. Should you wish to dispose of your NetLock USB device in an environmentally friendly way, you can refer to your local e-waste scheme.
Note: NetLock USB devices do not contain any personal data.
If you try to log on to CommBiz with your NetLock USB device after NetLock has been disabled for your CommBiz Service, you’ll see an error message advising you to log on to CommBiz by visiting www.commbiz.com.au.
The scams landscape is shifting and the protections we offer need to continuously adapt and evolve to address these changes. NetLock is an aged technology (launched in 2009) which was originally designed to reduce the risk of malware, cyber security or malicious software attacks, if you comply with the security requirements set out in Part 4 of the CommBiz Terms and Conditions. NetLock USB devices do not protect you from other types of scams or fraud (such as phone and remote access scams).
We now have other cyber protection available for these types of attacks that are more seamless for our business customers and do not require the use of an external USB device.
The benefit of discontinuing NetLock is the increased convenience and accessibility of CommBiz:
There are many precautions you can take to help reduce the risk of unauthorised transactions. View the CommBiz Terms and Conditions (clause 4.1 Unauthorised access and transactions) for the complete list, which is summarised below:
Refer to these resources for information on scam and cyber security protections: