Why we're discontinuing NetLock

  • The scams landscape is shifting and the protections we offer need to continuously adapt and evolve to address these changes. NetLock is an aged technology (launched in 2009) which was originally designed to reduce the risk of malware, cyber security or malicious software attacks, if you comply with the security requirements set out in Part 4 of the CommBiz Terms and Conditions. NetLock USB devices do not protect you from other types of scams or fraud (such as phone and remote access scams).

How will my CommBiz service be protected without NetLock? 

  • We now have other cyber protection available for these types of attacks that are more seamless for our business customers and do not require the use of an external USB device.

What are the benefits of discontinuing NetLock?

  • The benefit of discontinuing NetLock is the increased convenience and accessibility of CommBiz:    

    • Users will be able to log into CommBiz without the need for a NetLock USB device which reduces the risk of not being able to log on due to technical issues (e.g. expired NetLock USB devices or security certificates, or incompatible operating systems)
    • USB ports are often disabled in corporate/business IT environments (for security purposes)
    • NetLock devices use USB A ports which are increasingly uncommon on new laptops/PCs (USB C is now standard)

When will NetLock be discontinued? 

  • From 16 February 2024, NetLock USB devices will no longer be issued to new or existing users (including as replacement devices).

    Commencing February 2024, we will also be progressively discontinuing NetLock for existing CommBiz users. We will notify existing NetLock users (and/or associated Service Contacts and Administrators) via email of the changes, including the date when NetLock will be discontinued for them. 

What do I need to do? 

The CommBiz Terms and Conditions changes take effect on 16 February 2024. If you're an existing NetLock user (Administrator or Service Contact), you'll get an email to let you know when your NetLock will be disabled for your CommBiz service. Once your NetLock has been disabled, you can simply access CommBiz by visiting www.commbiz.com.au without using your NetLock. 

What do I need to do? 

The CommBiz Terms and Conditions changes take effect on 16 February 2024. If you're an existing NetLock user (Administrator or Service Contact), you'll get an email to let you know when your NetLock will be disabled for your CommBiz service. Once your NetLock has been disabled, you can simply access CommBiz by visiting www.commbiz.com.au without using your NetLock. 

How can I reduce the risk of unauthorised transactions?

  • There are many precautions you can take to help reduce the risk of unauthorised transactions. View the CommBiz Terms and Conditions (clause 4.1 Unauthorised access and transactions) for the complete list, which is summarised below:

    • Keep security identification such as passwords and passcodes secure and do not disclose them to anyone
    • Change passwords regularly
    • Only use commbiz.com.au to access CommBiz (don’t use a search engine to find a link or click on links in emails)
    • Don’t allow anyone to ‘remote in’ to laptops or desktops
    • Make sure your anti-virus software is up to date and has firewall protection
    • Keep operating systems and browsers up to date
    • Don't ‘jailbreak’ devices
    • Don’t share token or eToken codes
    • Have more than one person authorise a transaction, on different devices
    • Take care to check details (e.g. question source of information for payment details)
    • Limit access times for CommBiz users (e.g. during work hours only)
    • Keep contact details of CommBiz users up to date
    • Suspend or remove users who no longer require CommBiz access
    • Update electronic account authorities when access is no longer required

Where can I find more information on how to stay safe online? 

Changes to CommBiz Protection for Unauthorised Transactions 

  • As part of the discontinuation of NetLock, we're also removing the CommBiz Protection for Unauthorised Transactions in clause 4.6 of the CommBiz Terms and Conditions. Notwithstanding the removal of the CommBiz Protection, business customers will continue to not be liable for unauthorised transactions in accordance with clause 3.5 of the CommBiz Terms and Conditions.

    These changes, along with other changes to the CommBiz Terms and Conditions, will take effect from 16 February 2024. You can view the changes in the CommBiz Terms and Conditions.