Help & support
Phasing out some cash deposit services
With the introduction of QR Cardless, we’re phasing out some of our other business cash deposit services:
New ID requirements for deposits
From June 2025, new identification requirements apply to over-the-counter cash transactions. We may ask you or anyone else making in-branch cash deposits into your account for ID, regardless of deposit amount. Depositors should bring their physical ID with them.
Why are we making these changes?
Scam and cyber security protection for your business is our priority. We're turning off some cash deposit services and checking ID to improve safety and security. Explore our range of security features and services, including fraud prevention technology and secure banking.
Log on to CommBiz and select Accounts then ATM Deposit Codes
Select Launch ATM Deposit Codes
On next screen, select the Create a code tab
Select Create code
On the screen displaying the QR code, you can print or share the new code.
To send a code:
Refer to our Group Privacy Statement for more information on how we collect and handle personal information. By entering another person’s information, you confirm you have their permission to provide their details and informed them of our Group Privacy Statement.
To view your ATM deposit codes, select an account. If codes exist for this account, they’ll appear in the table.
To edit a code, once you’ve found it, select Details.
You can edit the:
Once done, select Save
Note: ATM deposit codes have their own unique identifying number. If you’re adding a new code with the same information as an existing code, they may look the same. To avoid confusion, make sure a code hasn’t already been created with the same details.
From the Manage codes page, select the account, then select the relevant codes and choose from the options:
Bulk print (PDF)
Generate a PDF file of business-card sized codes which display 10 on a page. You can save or print the PDF.
Note: The format used has been aligned for codes to print using Avery stationery formats Avery L7414 and L7415.
Delete or Send
Delete or send selected codes.
Bulk export (CSV)
Generate a CSV file of selected codes. Depositor details such as name, email and phone number won’t be included.
Save time by creating up to 1000 codes at once, using the bulk creation CSV template and instructions on the Create codes in bulk section.
Troubleshooting
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